MESSAGE FROM LUCINDA ELLERY I struggle when I think of how to start my letters and you may notice I always start in a similar fashion, talking about you, our amazing clients so here goes........ First and foremost I’d like to thank all of our amazing clients for their cards, letters, and feedback. It never ceases to amaze me and gives our team’s great joy. I’ve often talked to friends and acquaintances that are in the service industry and time and time again I hear stories of difficult, aggressive, complaining clients whilst I see very few. It never ceases to amaze me that they can function effectively with such low demoralising energy; but on the other hand as I listen to them I hear how lucky we all are that somehow I’m only sent angel people that are charming, delightful, kind, appreciative and generous with their praise of the work we do and how much they love coming to us and the environment we have provided for them. I honestly can’t imagine working in any other way. Maybe it’s a tad sad but I still enjoy my space in the studios with the people I work with and on more than any other space in the world and I consider it a privilege that I love going to work (doesn’t feel like work). I love the people I work with, I love the places we operate from and adore our clients. You just simply are the best. I am so grateful for your continued patronage, loyalty and generosity. Thank you, thank you, thank you. www.lucindaellery-hairloss.co.uk and www.lucindaellery-hairloss.com

SADLY... Our lovely Kylie, who has been with me for 10 years, has decided to move on in her journey all the way to Australia. I am devastated for myself but so happy for her and can already imagine her in her little house on the beach, her energy, expertise, flare, in fact all she is will be missed, thank god for Facetime as I become extremely attached to all the wonderful women who come into my life and bring such joy to my experience. When our girls are on holiday in her part of Australia they will be able to visit her if they need anything done. When I first met Kylie I remember her uncertainties and over the years she has fully developed and matured into a calm, relaxed, powerful young lady and I truly believe whatever she does and wherever she goes she will be loved and remembered for her kindness, dedication, not to mention her superb skills. We all wish her well, good luck and good fortune and she knows, if she ever wants to return, that my door is always open. We will miss you Kylie, here are some little memories from some of your team who have known you a long time. MARINA  LONDON STUDIO MANAGER I met Kylie in 2006 and I remember that day very well as she was the first person I met from Lucinda Ellery as she interviewed me. I have worked with Lucinda Ellery for a long time and during this time have assumed different roles and it has always been an amazing feeling to know I have had Kylie next to me, to work with me and to help me both on a personal and professional basis. I will always miss her and I don’t mean that to sound cliché because I truly will. Kylie you will always be part of my professional and personal history with Lucinda Ellery. Good luck.   ROBYN  EDINBURGH STUDIO MANAGER Kylie, I never did think I’d see the day you spread your wings and flew from our LE family, but it has come. We all say farewell with heavy hearts but we wish you all the best for all your future adventures, I know you will shine brightly in everything you do. You have been so much more than a colleague over the years, you have become a dear friend, an ear and shoulder when needed and most important someone to throw boxes with. :) I will miss you so much. DOMONIQUE MANCHESTER STUDIO MANAGER Kylie and I first started working together 7 years ago in London..... She took me under her wing and we became great colleagues and friends for the 3 years I was there in London with her. I haven’t seen her enough of late but I know she is always there for advice should I need anything. I remember Kylie and I would joke about becoming antique furniture here at Lucinda Ellery.... can 10 years be classed as antique now? I wish you all the best for the future Kylie and LE won’t be the same without you”. PRIYA - OPETIONS MANAGER I still remember my first day at LE and meeting Kylie and thinking ‘Woah she is scary’...... I laugh about that now as how wrong I was. Since working with you Kylie, albeit a short time, I have to say it has been a pleasure. Whether it was in meetings, in the studio or whilst chatting over a glass of wine at the pub it was always great fun when Kylie was around. Things won’t be the same without you. But I am sure we will see you in Australia very soon. Have an amazing time and I wish you all the best in your new life.   OTHER NEWS... Other news from our studio in London is the amazing announcement that Ewa, studio manager, is pregnant. We are so excited about this and can’t wait to meet this new addition to the Lucinda Ellery family. As you can imagine Ewa is overjoyed, she says other than feeling hungry a lot more she is feeling fine....... we are still waiting for a baby bump to show....... I think we could be waiting a while. MANCHESTER Priya and I had the greatest time in Manchester earlier this month it’s always so lovely to see our bright, bubbly Manchester team not to mention our clients. We held our first Manchester TTM evening the turnout was great and we all got to know one another over a glass of wine. It always warms my heart when our clients feel they can share their stories with one another, swap tips, even smile about their management of their TTM. The aim of these evenings is to build support and for all those attendees to realise that you are not alone and that you can indeed live, thrive and survive with TTM. It makes me realise how worthwhile this all really is when I see the phones coming out at the end of the night and see people swapping numbers to keep in touch, this makes me smile and makes me know we have achieved what we set out to. We will www.lucindaellery-hairloss.co.uk and www.lucindaellery-hairloss.com

be hosting more of these TTM evenings over the coming months, should you want to register your interest please email erin@lucindaellery.com and let us know which location you would be interested in attending and we will be sure you are the first to know as and when we secure our next dates for all locations. B R I S T O L Bristol is coming along a treat, I have been down there a number of times glamming it up, ensuring that our clients get the Lucinda Ellery feel as soon as they step through the doors. Candles, cushions, sequence and sparkles, the things I love and the things which make our studios so relaxing and inviting to our clients. Bristol is an amazing location and our team there are just doing the most wonderful job. LOS ANGELES As usual I spent some wonderful time in LA over the last few months, every time I go to LA I am always inspired by how well our American team are coming on and with the new addition of our receptionist Lena we are a full and wonderful team. I have been spoilt this month with the time I have had to spend with my wonderful Micky, Dax and Chris. E D I N B U R G H Our Edinburgh team have been doing an amazing job as usual; Robyn is leading the team up there and is just creating wonders. With such lovely girls coupled with some of the most fabulous clients I can safely say the Edinburgh studio is fast becoming one of my favourite places to visit. In fact I was there twice in July which was just a treat. The castle, the sunshine, the Scottish charm.... if you haven’t visited our Edinburgh studio then you really should. As my letter draws to a close I notice I am sitting writing in the summer sun with a big smile on my face. These letters allow me to reflect on the last 3 months and what a 3 months it has been. My clients, my teams, my studios, my family, and then I realise why my smile really is so big, you all give me such joy and it is, and will always be a pleasure for me to work alongside you all. All that is left for me to say is enjoy this wonderful summer, have great holidays if you are going away and I look forward to seeing you all very soon. Love and hugs Lucinda xxx www.lucindaellery-hairloss.co.uk and www.lucindaellery-hairloss.com